Effective Date: 21-12-2024
At HumaraApna, we are dedicated to safeguarding the privacy of our website visitors and service users. This policy outlines how we collect, use, and protect your personal information when you interact with our website or services. As a data controller, we determine the purpose and means of processing the personal data we collect.
We use cookies on our website to provide a better browsing experience. Cookies that are not strictly necessary for the operation of our website will only be used with your consent. Upon your first visit, you will have the option to accept or manage your cookie preferences.
Our privacy controls allow you to control how your data is used. You can manage your preferences, opt-in or opt-out of marketing communications, and limit the use of your personal data.
In this policy, “we”, “us” and “our” refer to HumaraApna.
1. What Personal Information We Collect
Contact Information
We collect your name, email address, phone number or mobile number, and postal address, which may consist of street, city, state, country, and pin code.
Information You Provide
We collect information that you provide directly through forms on our website, such as early access requests, inquiries, and any messages or communications you send to us.
Automatically Collected Information
When you use our website, we may automatically collect information such as your IP address, browser type and version, device type (such as mobile, desktop, or tablet), the pages you visit, the duration of your visit, and the site that referred you to our website. We collect this information to analyze user behavior, improve website performance, and enhance customer experiences.
2. How We Collect Your Personal Information
Direct Collection
We collect personal information directly when you submit forms for early access, inquiries, and notifications. When you engage with customer support or submit a request on our website, we collect and store the details you provide.
Automatic Collection
When you browse our website, we automatically collect information about your device, browsing activity, and user behavior. This information is gathered through the use of cookies, tracking technologies, and analytics software. No manual action is required on your part.
Third-Party Sources
We may receive personal information from third-party platforms, such as social media channels, if you engage with our content or advertisements. For example, if you interact with one of our advertisements on Facebook or Instagram, the platform may share your name, email, and other contact details with us.
3. How We Use Your Personal Data
To Provide and Improve Our Services
We use your personal data to provide our services, respond to inquiries, process early access requests, and offer a personalized experience. This ensures smooth navigation, faster customer service, and better user support.
To Improve Website Performance
We analyze how visitors interact with our website to identify areas for improvement. By understanding user behavior, we can enhance the layout, design, and functionality of our website.
To Send Communications
We may use your personal data to send updates, promotional offers, and important notifications. These communications will only be sent if you have opted in to receive them. You can opt out at any time by clicking the “unsubscribe” link in our emails.
To Comply with Legal Obligations
In certain cases, we may use your personal data to comply with legal obligations, such as responding to court orders, legal requests, or investigations. We may also process your data to protect our rights, enforce our terms, and resolve disputes.
4. Sharing Your Personal Information
With Service Providers
We may share your personal information with third-party providers that help operate our website and services. These providers include website hosting services, data analytics platforms, and email marketing platforms. Our service providers are bound by confidentiality agreements and are only allowed to use your data to perform services on our behalf.
Legal Compliance
If required by law, we may share your personal information with regulatory authorities, courts, or law enforcement agencies. This may happen if we receive a legal request, subpoena, or court order.
5. How We Protect Your Data
Data Security Measures
At HumaraApna, we employ industry-standard security measures to protect your data from unauthorized access, misuse, or alteration. We use encryption, firewalls, and secure servers to safeguard the data we collect.
Data Breach Response
Although we take extensive measures to protect your personal information, no system is completely immune to breaches. In the event of a data breach, we will notify affected users and take immediate steps to mitigate any potential harm.
6. Data Retention Policy
Retention Period
We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. For example, if you sign up for early access, we will retain your data for as long as it is required to provide access to the service.
Deletion of Personal Data
Once the purpose for collecting the data has been fulfilled, we will delete or anonymize the data unless further retention is required by law. If you request that your data be deleted, we will act on your request unless we are legally required to retain it.
Retention for Legal Compliance
If required by law, we may retain certain information even after the original purpose has been fulfilled. This could include retaining transaction records, email correspondence, or other information required for legal, accounting, or regulatory obligations.
7. Your Privacy Rights
Right to Access
You have the right to request a copy of the personal data we have collected about you. This allows you to see what information we hold and how we are using it.
Right to Correct
If you believe that any of the information we hold about you is inaccurate or incomplete, you have the right to request a correction.
Right to Delete
You have the right to request that we delete your personal information from our systems. We will honor your request unless we are legally required to retain certain information.
Right to Object to Processing
If you object to how we use your data for direct marketing or other specific purposes, you have the right to stop that processing.
Right to Restrict Processing
In certain cases, you may have the right to limit how your data is processed. This means we may store your information but not use it for specific purposes.
Exercising Your Rights
To exercise any of these rights, you can contact us at info@humaraapna.com. We will process your request within the time required by law.
8. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device when you visit a website. They help the website remember your preferences, track user behavior, and improve performance.
Types of Cookies We Use
We use essential cookies to ensure the website functions correctly. We also use analytics cookies to measure site performance and understand how users interact with our site. Advertising cookies help us provide relevant advertisements, and security cookies help protect user data from potential threats.
How to Manage Cookies
When you visit our website, you have the option to accept or reject cookies. You can also control cookies through your browser settings and delete existing cookies at any time. Please note that some website features may not work correctly if you disable cookies.
Third-Party Cookies
Our website may also use third-party cookies, such as Google Analytics, Google Search Console, Microsoft Clarity, Zoho Salesiq, Zoho Page Sense, and Hubspot to track and analyze visitor activity. These cookies help us understand user behavior and make improvements to our site. You can view their cookie and privacy policy in their respective pages.
9. Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our data practices or regulatory requirements. Any updates will be posted on this page, and the “Effective Date” at the top will be updated accordingly.
Notification of Changes
If significant changes are made to the policy, we will notify users via email or a prominent notice on our website. We encourage users to review this page periodically to stay informed about how we protect their privacy.
10. How to Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us using the following details:
HumaraApna
Head Office Address:
Plot No. 34, Unit No. 1610, Aurora Waterfront, 1, GN Block, Sector V, Bidhannagar, Kolkata, West Bengal 700091
Email: info@humaraapna.com
We are committed to ensuring that your privacy is protected. If you have any concerns, please reach out to us, and we will respond promptly.
11. Jurisdiction
This Privacy Policy is governed by the laws of India. By using this website, you agree that any disputes regarding privacy will be resolved in accordance with the laws of India.
This Privacy Policy ensures transparency on how your data is collected, used, and shared.
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