1. Cancellation Policy
- Orders once placed cannot be cancelled.
2. Product Quality and Handmade Variations
- All our products undergo rigorous quality checks before dispatch.
- It is essential to understand and appreciate the inherent nature of handwoven and handcrafted items. Please carefully review the “Handmade Irregularities and Variations” section of the product description, where we detail the nuances and variations that may be present in the craftsmanship. These characteristics are part of the artistry and should not be considered defects.
- Each product is accompanied by a detailed description, including size, length, weight, colour, and other relevant information. By completing a purchase, you acknowledge that you have read and fully understood the product details and agree to our terms and conditions.
- We encourage you to contact us at info@humaraapna.com if you require any additional information or have any questions before making a purchase.
3. Product Information:
We make every effort to provide accurate and up-to-date information about our products. However, we do not warrant that product descriptions, images, or other content on the Website are accurate, complete, reliable, or error-free. Colours may vary slightly due to your screen/monitor settings.
4. Returns and Refunds
- We accept exchanges or returns ONLY if you have received items that are:
- Physically damaged
- Missing parts or accessories
- Defective
- Materially different from their description on the product detail page on www.humaraapna.com
- To facilitate a smooth return or exchange process, we require customers to provide an unboxing video when requesting a return or exchange. This video assists us in assessing any damage that may have occurred during transit or packaging.
- If you receive a damaged delivery, please capture an image of the damage, refuse the delivery, and notify us immediately with the photo.
- You must email us a photo of the damaged/defective product within 24 hours of receiving your order at info@humaraapna.com
- Returned items must be unused and in the same condition that you received them, with tags intact (if applicable) and in the original packaging.
- Once your return request is approved, we will provide you with the return address.
- Upon receipt of the returned item, it will undergo a verification process before a refund is issued.
- We will not be responsible for the loss of shipment while you are returning the product, or for any damage to the product incurred during the return shipping process.
Important Notes:
- Product-specific return details may be provided under individual product listings. These product-specific details supersede the general information provided here, and we strongly advise referring to those sections before making your purchase.
Contact Information:
For any questions or concerns regarding cancellations, returns, or refunds, please contact us at:
info@humaraapna.com
We aim to handle all return and refund requests fairly and efficiently.
