LEGACY HUMARAAPNA HERITAGE HEIRLOOMS LLP – Shipping Policy
LEGACY HUMARAAPNA HERITAGE HEIRLOOMS LLP is committed to delivering your cherished handwoven sarees and other products with care and in a timely manner. We ensure that all orders are packaged with quality materials to protect your purchase during transit. We ship throughout the week, excluding Sundays and public holidays. To ensure efficient delivery, we partner with reputable courier agencies. In areas where courier services are unavailable, we will use SpeedPost. In the unlikely event that delivery is not feasible, we will refund your payment.
Shipping Within India:
- We offer free shipping on all orders within India.
International Shipping:
- International shipping costs will be borne by the customer and calculated at checkout based on the destination and shipping method selected.
Delivery Timeframes:
- Standard Orders: We typically dispatch orders within 3 to 4 business days, excluding Sundays. Delivery within India usually takes 5-6 working days from dispatch.
- Express Shipping: If you require express shipping, please indicate this in the order notes or contact us directly. We will provide you with the applicable additional charges.
- Pre-Orders: Pre-ordered items will be dispatched within 10-15 business days.
- Finished/Customized Products: Products requiring finishing or customization, such as adding falls or stitching, may take 10-12 business days for dispatch.
- International Orders: International deliveries may take an additional 5-7 business days beyond the standard delivery timeframe.
Please note that specific shipping and return details are provided under each product listing. These product-specific details supersede the general information provided here, and we strongly advise referring to those sections before making your purchase.
Product Information:
We make every effort to provide accurate and up-to-date information about our products. However, we do not warrant that product descriptions, images, or other content on the Website are accurate, complete, reliable, or error-free. Colours may vary slightly due to your screen/monitor settings.
Delivery Address:
- All orders will be delivered to the address provided by you during the checkout process. Please ensure that the address is accurate and complete.
Tracking and Status Updates:
- We strive to keep you informed about your order’s status and provide tracking details.
- Once your order has been shipped, you will receive an email and/or a WhatsApp message or SMS with tracking information.
- While we make every effort to ensure timely delivery, we are not responsible for delays caused by our delivery partners or courier companies. We appreciate your patience in such situations.
Courier Partners:
- We utilise reputable courier services, including FedEx, UPS, Trackon, Delhivery, and Merchant Couriers, to ensure reliable delivery.
Import and Customs Duties (International Orders):
- Customs duties vary by country and are the responsibility of the customer.
- These duties are beyond our control and are determined by the regulations of the destination country.
Contact Information:
For any shipping-related inquiries, please contact us at:
info@humaraapna.com
We appreciate your understanding and cooperation.
